1. Information We Collect

We may collect and hold the following types of personal information:

• Contact Details: Name, email address, phone number, and residential or business address.

• Vehicle Information: Registration numbers, purchase history, and service records.

• Financial Information: Finance applications, credit info, and insurance details for vehicle purchases.

• Digital Data: IP addresses and website usage data collected via cookies.

2. How We Collect Information

We collect data directly from you when you:

• Visit our website or use our online contact forms.

• Interact with our team in person or over the phone.

• Submit a booking for vehicle servicing or a test drive.

• Provide information via third-party partners (e.g., finance or insurance providers).

3. Purpose of Collection

Magnet Autos uses your information to:

• Provide products and services you have requested.

• Process vehicle registrations and warranty claims.

• Communicate updates regarding services, recalls, or promotions.

• Improve our website and customer service experience.

4. Disclosure of Information

We do not sell your personal data. However, we may share information with:

• Manufacturers: To register warranties or handle safety recalls.

• Government Bodies: For vehicle registration and licensing.

• Service Providers: Third parties that assist in our business operations (e.g., mailing houses or IT providers).

• Finance/Insurance Partners: If you apply for credit or insurance through us.

5. Security and Storage

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes physical security at our premises and digital safeguards like password protection and secure servers.

6. Your Rights

Under the Privacy Act, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to update inaccurate or out-of-date information.

• Opt-Out: Unsubscribe from marketing communications at any time using the "unsubscribe" link in our emails.

7. Contact Us

If you have questions about this policy or wish to make a complaint, please contact our Privacy Officer:

• Email: enquiries@magnetautos.com.au

8. Online Payments and Security

To ensure your transactions are secure, we use reputable third-party payment gateways such as [INSERT PROVIDER, e.g., Stripe or Westpac].

• No Storage of Card Details: Magnet Autos does not store your full credit or debit card numbers on our own servers. All payment data is processed directly by our payment provider.

• PCI-DSS Compliance: Our payment processors are certified under the Payment Card Industry Data Security Standard (PCI-DSS), which is the global security standard for protecting cardholder data.

• Encryption: We use secure encryption protocols (such as TLS/SSL) to protect your information while it is being transmitted during a purchase.

9. Third-Party Tracking and Advertising

We use digital tracking technologies to improve our website performance and provide you with relevant advertisements.

• Cookies and Pixels: Our website uses tools like the Google Tag and Meta Pixel. these are small files placed on your device that help us understand how you interact with our site and show you Magnet Autos ads on other platforms (like Facebook or Google Search) based on your interests.

• Data Sharing: We may share hashed (anonymised) data with these third parties to help target our marketing. These third-party platforms have their own privacy policies, and we encourage you to review them.

• Managing Your Preferences: You can control how you are tracked by:

  • Adjusting your Google Ad Settings.

  • Changing your Facebook Ad Preferences.

  • Using our website’s Cookie Consent Banner to opt-out of non-essential tracking.

  • Setting your browser to block or delete cookies.